Disaster Response

Disaster Response by Reliance Foundation

Reliance Foundation is committed in its aim to respond to all disaster situations wherein human lives and livelihoods are jeopardised. Reliance Foundation strives to assist speedily in the immediate aftermath of disasters, directly engaging with affected communities and leveraging its strengths – human resources and information technology – to efficiently and effectively provide relief and alleviate human suffering. In the event of severe and long-lasting impact, Reliance Foundation may work with the communities to revive livelihoods, improve health and education, and ensure sustainable development.


Reliance Foundation Cyclone Relief Operations - Odisha

To reduce the impact of Cyclone Fani during April-May 2019, on vulnerable communities, Reliance Foundation has adopted a two-pronged approach. Using technology, Reliance Foundation had sent out advisories to fishing communities and farmers who were in the path of the cyclone in the states of Odisha, Andhra Pradesh, Tamil Nadu, Kerala & West Bengal. RF disseminated information it received from INCOIS – IMD through various mediums such as Whatsapp, Jio chat channel, cable TV, mobile audio advisories and newspapers. RF has been sending advisories related to rainfall, evacuation, not to venture into the sea, crop and livestock care and management during the cyclone, importance of vaccination after cyclone, government compensation application process in case of death of livestock to over 1,27,000 individuals (farmers, livestock farmers, marine fisher folk) in Odisha. Queries have been addressed through RF Toll Free Help Line No. 1800 419 8800.

The Reliance Foundation teams in Srikakulam District in Andhra Pradesh, and Penthkatha in Puri District, Odisha also conducted evacuation drives in collaboration with the Marine Police and the Department of Fisheries respectively. In Andhra Pradesh, more than 600 families living in marine villages namely, Chinagangalapeta, Pedagangalapeta and Narasimhapeta of Srikakulam district were evacuated to temporary camps. Reliance Foundation has helped in evacuating over 20,000 marine fishing families from 31 hamlets of Penthakata in Puri District from low laying areas to temporary camps.

Reliance Foundation as a part of its support for the people affected by cyclone Fani, provided non-food items (1.5 lakh packets of sanitary napkins and one lakh packets of candles) to the Government of Odisha for distribution among the cyclone affected people in Puri district.


Reliance Foundation Flood Relief Operations - Kerala

Reliance worked relentlessly to support the flood affected communities of Kerala when heavy rains battered the state in August 2018. Using digital platform, early warning messages were provided to states that were declared red-alert by Indian Meteorological Department. When continuous rainfall was bringing life to a standstill and causing widespread damage, Reliance geared up its team and distributed relief kits to provide immediate sustenance of the affected families across 6 districts. Besides, livestock health camps were conducted to secure over 2,700 animals against immediate and medium-term health risks emanating from floods, and supplied fodder kits as a temporary relief. Reliance Foundation, in addition to a donation of Rs. 21 Cr to Chief Minister’s Relief Fund in Kerala, as part of relief support, relief materials including dry ration kit, bedding units, sanitary kits, clothing and shelter kits etc. worth Rs 50 crore were distributed to over 74,000 affected families.

Reliance Foundation Gaja Cyclone Relief Operations - Tamil Nadu

In November 2018, Tamil Nadu suffered a setback due to the impact of Gaja Cyclone that disrupted mobile communications and left people stranded. Reliance promptly responded to the situation by installing BTS towers within 24 hours to support the government and also distributed Jio Cell on Wheels to aid the affected communities in information exchange, besides other livelihood support in linkages with government departments.


Reliance Foundation Cyclone Relief Operations - Andhra Pradesh and Odisha

In October 2018, powerful Titli Cyclone tore into the state of Andhra Pradesh and Odisha causing a huge devastation by affecting lives and livelihoods. Reliance supported two worst affected districts, Srikakulam and Ganjam with relief materials that benefitted over 1,800 farmers and 252 livestock across 64 villages.


Reliance Foundation Flood Relief Operations - Uttar Pradesh

As widespread rains lashed many part of Uttar Pradesh in September 2018, Reliance lent support to the communities in Kanpur Nagar, Unnao District with rehabilitation efforts that benefitted 270 individuals and 245 livestock.


Reliance Foundation Flood Relief Operations - Gujarat

Deadly floods hit Gujarat in July 2018 affecting thousands of people, Reliance reached out to two worst affected districts – Gir Somnath and Junagadh. Using technological platform, Reliance assisted over 1,200 individuals across eight talukas on various issues including health, and pest and disease control.


Contribution to disaster preparedness programme

In September 2018 Reliance Foundation in association with INCOIS jointly organised “Indian Ocean-wide 18 Tsunami Mock Exercise” in high prone states of Maharashtra, Gujarat and Odisha. This was part of a nationwide Tsunami mock drill coordinated by INCOIS that aimed at preparing fishermen living in these areas, and training the government departments to manage Tsunami and other disaster situations. In all the mock drill locations, RF team members visited and created awareness among various stakeholders and coordinated with various players for conducting the IOWave 18 Tsunami Mock Exercise.


Assam Flood Response

With recurring floods in Assam affecting more than 17 lakh people across the state, the Government of India and other relief agencies have been hard at work extending support. Lakhs of stranded and dispossessed residents of the state have been relocated to relief camps. Relief operations by Reliance Foundation started on August 22, with plans being executed on the basis of a situational analysis presented by the ground team.


The team first identified 22 villages in Assam that hadn’t received adequate relief support, and started working towards assisting communities in those villages. As the flood waters started receding, the need rose to meet the immediate food requirements of those staying in relief camps. Responding to this need, the Reliance Foundation team provided more than 10,000 people immediate relief in the form of ready-to-eat food like biscuits, milk, drinking water and puffed rice.

In addition to this, the team also provided ration kits to 2,500 affected families. Each ration kit consisted of enough rice, wheat flour, sugar and dal to sustain a family of four for a duration of 10-15 days. Each family was also provided a blanket.

Volunteers from across the Reliance family played a critical role in the operations. As many as 100 volunteers rallied around the Foundation’s Disaster Response team, helping them pack ration kits with remarkable speed. The team on ground used boats and ferries to transport ration kits to the interior locations, reaching the unreached and extending a helping hand in places where it was difficult to reach.

Click to view Info-graph Report


Reliance Foundation Flood Relief Operations - Banaskantha & Jamnagar, Gujarat

With heavy rains battering Gujarat, floods have wreaked havoc in the state, bringing lives and livelihoods to a standstill and causing widespread damage. Banaskantha district has been worst-hit by the deluge, with the Banas River inundating most of the villages that lie along its banks. Hundreds of lives have been lost, while thousands have been displaced.

Taking note of the grim situation, Reliance Foundation (RF) has been working relentlessly to support afflicted communities. For immediate sustenance of flood victims, teams of RF and RIL volunteers and relief workers have been distributing relief kits, food packets, water, blankets, ration kits, kitchen sets, clothes and fodder to victims. RF has teamed up with over 15 organisations in the state including district distribution centres, to source and distribute the material.


With rotting carcasses, decomposing foodgrains and flood debris strewn across flood-hit areas, disease is on the rise – keeping this in mind, RF has deployed mobile medical vans to tend to the primary healthcare needs of flood victims. Hundreds have received treatment in flood-hit villages in the Dhanera block of Banaskantha district.

To maximise the reach and impact of its relief work, RF has been circulating voice and text SMS advisories to people, urging them to contact the RF toll-free helpline number 18004198800 and share their specific relief requirements. Advisories have also been disseminated to guide flood victims on the correct use of chlorine tablets in water, health precautions, livestock care, and available government facilities that can be availed. Responding to these advisories, thousands of locals have been calling the helpline number, with queries related to drinking water, health hazards, sanitation issues, availability of relief materials, etc.

Jamnagar Rescue Operation

In Jodiya Tehsil, a low-lying area in Jamnagar, villages and towns had been flooded completely with water pouring in from neighbouring Morbi and Rajkot regions. With helpless locals stranded in Jodiya, the district administration sent RIL’s Jamnagar Manufacturing Division (JMD) an SOS for immediate support. Responding to the request, a team of 75 volunteers from JMD immediately swung into action, evacuating hundreds of stranded flood victims from Jodiya. Rescued victims were provided food and relief materials for their immediate sustenance. In addition to packed meals, they also received dry food packets that they could use later. A team from Reliance’s Marine department is actively involved in the on-ground rescue work.

Click to view Info-graph Report


Reliance Foundation Relief Operation: Marathwada Drought Relief

Mission Rahat: Marathwada Drought Relief

The Marathwada region of Maharashtra comprising the districts of Latur, Beed, Usmanabad, Parbhani, Nanded, Hingoli, Aurangabad and Jalna is parched. Repeated failures of monsoons over the years, depletion of water tables, and over exploitation of ground water have led to acute scarcity of water and crippled the region’s economy.

For the past eight years, Reliance Foundation (RF), through its flagship Rural Transformation programme, has been working to provide long- term solution to Maharashtra’s water woes. But the parched region needs immediate relief on a priority basis.


The Foundation team has identified sources of water, and has developed a system to deliver drinking water close to 50,000 families across 100 villages. Each village is supplied 2-4 tankers of water per day.

Moved by the plight of farmers, RF has embarked on its Reliance Foundation Relief Operation – Marathwada. An RF team, in collaboration with government agencies, conducted a recce and identified 100 most distressed villages in the four districts of Latur, Hingoli, Jalna and Nanded. The Foundation team has identified sources of water, and has developed a system to deliver drinking water close to 50,000 families across 100 villages. Each village is supplied 2-4 tankers of water per day. An efficient system, put in place by RF, ensures equitable and safe distribution of water. RF deployed water tankers to provide immediate relief till the monsoons arrive.

As a major step, Reliance Foundation has revived Sona River in Soygaon block in Aurangabad district of Maharashtra. This project benefits 14,000 people and irrigates 2,500 acres of farm land in five villages –Amkheda, Galwada, Wetalwadi, Soygaon and Sonadwad. It also recharges more than 100 wells in the region and provides water for drinking and irrigation Click here to know more.



Reliance Foundation Relief Operation - Tamil Nadu

Reliance Foundation swiftly acted upon the news of floods in Tamil Nadu and deputed a 28 member relief team which reached the affected area on 4th December 2015. The personal loses of many of the Reliance volunteers including the mission leader Senthil Kumaran couldn’t deter the team to work day in and out to help the people in Tamil Nadu to reel out of the flood fury.

Reliance Foundation Relief Operations team immediately got in touch with the district and state administration to identify areas where no aid had reached. However, the situation was grim as whopping 1,218 mm of incessant rains followed by thunderstorm drowned the city of Chennai and the neighbouring districts.


Reliance Foundation Relief Operation – Amreli, Gujarat

In 2015, the district of Amreli in Gujarat was inundated by heavy rains, disrupting the lives and livelihoods of locals. The Reliance Foundation team that was working in Jasdan at the time rushed to their assistance. Wasting no time, they quickly assessed the extent of damage in the affected areas and analysed the potential impact of the deluge.

Relief operations were launched speedily, and carried out in coordination with the district administration. Reaching the affected communities within four days of the disaster, the RF team also deployed a thorough programme of identifying the worst-affected villages — a contribution that was later acknowledged and appreciated by the district administration as well as Bavku Bhai Udad, the local MLA.


Reliance Foundation Relief Operation - Jammu and Kashmir

Incessant rain and flood had caused massive destruction and severe distress in the state of Jammu and Kashmir during September 2014. The disaster resulted in loss of life and property, leaving thousands of people stranded and homeless.

Again, Reliance Foundation was one of the first organisations to initiate relief services in some of the worst affected regions. Medical care was provided through more than 72 camps held across Srinagar where more than 35,000 patient consultations were undertaken. The team constructed 217 mid-term shelters for the affected to protect them from the cold that had begun to set in. Relief material including blankets and food were provided to more than 13,000 families in the flood affected districts of Jammu & Kashmir. The team partnered with local NGOs to effectively carry out the relief operations.

Reliance Foundation Relief Operation - Uttarakhand

When one of India’s biggest natural calamities struck Uttarakhand in June 2013, Reliance Foundation was one of the first organisations to respond and initiate relief work in areas devastatingly affected by the floods.

The Foundation supported reconstruction of two Government schools. More than 1,500 families were provided with solar power back-up. The team also operated a mobile medical unit to provide basic health services in the affected area. Two teams in Rudraprayag and Uttarkashi worked in 40-50 most affected villages with focus on disaster risk mitigation, developing sustainable livelihoods, food security and nutrition management.

Post relief phase, the Foundation also supported initiatives on disaster preparedness for the local police and community volunteers besides supporting livelihood initiatives such as masonry and electronic equipment manufacturing.

Mission Rahat in Uttrakhand by Reliance Foundation

Dissemination of Disaster Management Advisories

Reliance Foundation Information Services (RF-IS) extensively disseminated cyclone and adverse weather conditions advisories for the cyclones Phailin, Lehar, Helen and Hudhud, as well as hailstorms, in the states of Andhra Pradesh, Odisha, Maharashtra and Tamil Nadu. Apart from dynamic early warning information dissemination, RF-IS has also been involved in evacuation and search operations related information dissemination to concerned departments.


More than 10,000 acres of paddy fields in Vishakhapatnam, Andhra Pradesh were saved from pest and diseases by using the Korean technique of Flag Method, as part of post-Hudhud cyclone rehabilitation, with the technical support of District Agricultural Advisory and Transfer of Technology Centres (DAATTC) of Acharya N G Ranga Agricultural University. With the technical support of KVK, Ranital in Odisha ‘Brown Plant Hopper control’ procedures were disseminated to 64,248 acres of land, as part of post-Hudhud cyclone advisories. When Cyclone Ockhi hit the southern part of India, Reliance played a key role in saving many lives. Besides the farmers were reached through various communication modes such as ‘Flag Method’, ‘Knowledge on Wheels’, help line and multi-location audio conferences that saved over 4,600 hectares of paddy fields.

Awards and Recognition

  • Reliance Foundation’s support to Kerala Flood in 2018 was awarded under the category of “Social Impact Award – Best Crisis / Disaster Assistance – Gold Category” by 8th ACEF (Asian Customer Engagement Forum and Awards) Leaders Forum & Awards.
  • Reliance Foundation’s digital coordination efforts to mitigate the after-effects of the 2017 floods in Madhya Pradesh was awarded with “Tech Solution for disaster response for the Community in Madhya Pradesh under category of Disaster Response” by India CSR Community Initiative Award in the year 2017.
  • For innovative use of the flag method to disseminate pest and disease management advisories in the after-math of the Hud-Hud cyclone in 2016, Reliance Foundation was awarded by the CSR Community Initiative Award (India CSR Awards Notification)